DO I HAVE TO PAY ANY SHIPPING AND DELIVERY CHARGES?
Delivery charges will be applicable to products on order value of Rs 998 and below and will be mentioned on the checkout page. The charges may also vary depending on your location.

HOW DO YOU SHIP PRODUCTS?
We avail the services of the most reliable and leading logistic companies to ensure safe and timely delivery of your order(s). You can track your order status online post the order is shipped.

HOW LONG DOES IT TAKE FOR AN ORDER TO GET DELIVERED?
In case of prepaid orders/COD, we strive to ship the products as soon as possible. We strive to deliver the product within 3-5 working days. However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we ensure that the product reaches to you within 7-8 days of purchase.

WHAT IF I AM NOT AVAILABLE TO RECEIVE MY ORDER?
Your order is usually shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery. An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer. If the order is not received at second attempt then the order comes back to our warehouse. Our customer care executive will then get in touch with you to inform the non-delivery.

CAN I OPEN AND CHECK THE CONTENTS OF MY PACKAGE BEFORE ACCEPTING DELIVERY?
Currently this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders. However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle.

WHY DOES THE DISPATCH TIME VARY?
Dispatch time varies depending upon serviceability of courier partner in your area. Your order will be dispatched within 1-2 business days.

HOW ARE ITEMS PACKAGED?
All items are carefully & safely packed and sealed to ensure that they are not damaged enroute. Our delivery partners are trained to handle your precious cargo with extreme care.

WHAT IS THE DIFFERENCE BETWEEN DISPATCH AND DELIVERY?
Dispatch refers to packing and shipping of your order. This means that the order is on its way to your delivery address. Delivery date is the date on which your order will be delivered to the delivery address mentioned by you while placing the order.

WHICH COURIER COMPANY WILL DELIVER MY ORDER? IS IT POSSIBLE TO CHOOSE MY PREFERRED DELIVERY PARTNER?
To ensure smooth & safe delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the delivery details via e-mail/SMS. Courier partner is selected based on their serviceability in a particular pin code. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.

WHAT SHOULD I DO IF I FIND MY PACKAGE OPENED OR TAMPERED WITH UPON DELIVERY?
We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by dropping a mail on care@edrio.in.

HOW CAN I FIND OUT IF EDRIO DELIVERS TO MY LOCATION?
You can find out if EDRIO delivers a particular product to your location by simply going on the product page and entering the area of pin code of the delivery destination in the space provided right along side the product picture and click on verify.

DO YOU SHIP INTERNATIONALLY?
Unfortunately, we do not deliver products internationally at this point in time. However, you can place your orders to India from any part of the world.

HOW WE DELIVER?
Orders will not be shipped to multiple locations.

Shipping address changes must be requested before the order has been packed. Once packed, the address cannot be changed, cancelled, or diverted to a different shipping address.

We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pickup request will be marked as failed. Please note that in order to avoid the failed pickup attempt or you are not available to receive the product, please inform the Customer Care at +91-9733344444. In case of failure, to receive in 3 attempts, customer will have to bear the shipping charges.

A delivery confirmation email and WhatsApp will be sent to you as soon as we receive a notification of successful order delivery from our courier partner.

Lost/Tampered packages: If you haven’t actually received your order or found tampered after receiving a delivery confirmation update from us, please contact us within 24 business hours from the date you receive our delivery confirmation update. EDRIO will not be responsible for the cost or replacement of lost or misplaced packages if notified later than the time frame mentioned above.
Kindly note that any intimation after 24 hours of the attempted delivery, will not be considered.

HOW DO I CONFIRM MY ORDER?
Our Customer Care executives may reach out to you for order confirmation, in case it is not confirmed through our automated WhatsApp service. The confirmed orders will be dispatched within 3-4 working days. Once your order is dispatched, you will receive order tracking details over Email, SMS & WhatsApp. For further queries, please feel free to contact us at (+91) 97333 44444.